Frequently Asked Questions (FAQs)

 

What is your minimum order requirement?

We have set minimum order requirement of only Rs.999/- in order to facilitate all kind of customers.

Why do you have minimum order amount requirement?

You know that that wholesalers earn by keeping their profits low and selling products in bulk. We operate on very small profit margin in order to provide wholesale rates. It is not possible for us to operate profitably with small orders.

Where is your shop?

We operate online only from our office in Lahore near Johar Town.

Can I visit your office for purchasing?

Our office does not facilitate customer visit for purchasing and pick up.

Orders can be placed online and delivered by courier service. Only customers with large purchase size (over Rs. 1 lakh) can be invited to office with appointment only.

What are the shipping charges in Pakistan?

Please visit our shipping detail page https://tjwholesale.pk/pages/shipping-detail 

How many days will it take to receive my package?

Orders in Lahore are usually delivered 1-2 days after dispatch.

Orders outside Lahore may take 2-4 working days.

Can I open the package and check my goods before payment?

Please note your order is delivered by courier companies such as TCS, Leopard and M&P. The rider who brings your package is not our employee and cannot open the parcel for checking. His duty is only to collect cash and deliver the package. If there is any issue with the products, please contact us immediately and we will do our best to resolve the issue as soon as possible to your satisfaction.

Is return, exchange and refund possible?

We operate on very small margins in order to provide goods on wholesale. Handling returns and exchange increases our operational overhead. Therefore, we are unable to offer returns and refunds. However, exchange will be possible if you receive a damaged or wrong item due to our mistake.

What if I receive wrong product or there are any quality issues with the product I receive?

We stand by our promise to deliver the right product to you. If you receive wrong product or the product has any quality issues, please contact us immediately and we will resolve it to your satisfaction.

I am a reseller, can you deliver directly to my customer?

We will ship to the address given by you at the time of checkout on our website. So at the checkout time you can give address of your customer. But please note that it is your responsibility to provide us correct address.

Moreover, please note that we will call the customer for confirmation before dispatching the order if it is a COD order. If you pay us in advance, we don’t need to call for order confirmation.

If you are selling wholesale, why is your prices visible to everyone

We believe everyone should be able to buy products in wholesale if they can buy in bulk. More you buy, more you save.

Do you deliver worldwide & how long it takes?

Yes, we deliver worldwide through FedEx & DHL and it may take 4-7 working days to deliver.

Why should I buy from you when I have the option to buy from wholesale market such as Shah Alam Market, Bolton Market and Raja Bazar?

There are a number of reasons to buy from us.

  1. Convenience: you don’t need to spend all day travelling to the market and be stuck in traffic. You can order very conveniently from your phone while sitting in your lounge and sipping your coffee or chai.
  2. Saving: you will save the cost of travelling to the market and still get the products on same or low price than wholesale market.
  3. Low order value: Our minimum order requirement is only Rs.3,000/- . A shop in wholesale market expect your purchase to be much larger in value.
  4. Variety: you find large variety of products at one place; if you go to wholesale market, you have to visit many shops to get your desired variety.

 Are the items on the website in stock?

Yes, 99% of the items shown in the website are in stock. If any item goes out of stock, we update it within one hour and it shows out of stock on website. Therefore, you can have peace of mind that majority of the items you order are in stock.

Why your prices are so low, are you for real? 

Yes, our prices are low because we sell in wholesale. We keep our margins low and set requirement for minimum order amount. 

Will you deliver what you show on your website?

Absolutely YES. We promise to deliver what is displayed on website. While slight variation in colors and shade may be possible due to difference in screen resolutions and lighting conditions, the design of the item would be the same as shown on our website.