Frequently Asked Questions
Find answers to common questions about shopping, products, orders and customer policies at TJWholesale.pk.
Who can shop at TJWholesale.pk?
TJWholesale.pk is designed primarily for individual online shoppers looking for artificial jewellery and accessories. Customers purchasing wholesale quantities specifically for resale can visit IMWholesale.pk.
How do I place an order?
Select the product and available options you want, add the item to your cart and proceed to checkout. Enter complete and accurate customer, phone and delivery information before submitting the order.
Are the products shown on the website available?
The availability shown on each product page is the best current indication of stock. In uncommon cases, an item may become unavailable before an order is processed. If this affects an order, it will be handled according to TJ Wholesale’s current order and shipping procedures.
Will I receive the same product shown in the pictures?
The product design should correspond with the listing you order. However, colours and shades can appear slightly different because of lighting, photography and screen settings. Close-up photographs can also make an item appear larger, so check any dimensions or size information provided on the product page.
How can I check a product’s material, size or finish?
Materials, plating, stones, dimensions and construction vary between designs. Check the individual product title, photographs, options and description before ordering rather than assuming that every item in a category has the same specifications.
How do I choose the correct ring or bangle size?
Use our Ring Size Guide or Bangle Size Guide and compare your measurement with the options available on the product page. Some rings and bangles are adjustable or openable, while others use fixed sizes.
How should I care for artificial jewellery?
Unless the product page gives different care instructions, keep artificial jewellery away from water, perfume, lotion, sweat and harsh chemicals. Wipe pieces gently after wearing and store them separately in a clean, dry place. Material-specific care may differ, so always follow information provided for the particular product.
Do TJ Wholesale products have a colour or lifetime guarantee?
Do not assume that artificial or costume jewellery has a guaranteed colour life unless a specific guarantee is stated on the product page. Wear, storage, moisture, perfume, chemicals, skin contact and the item’s material or finish can all affect its appearance over time.
Can I open a cash-on-delivery parcel before payment?
Courier riders normally collect payment and deliver sealed parcels; they are not TJ Wholesale employees and generally cannot open a parcel for inspection before payment. If an order arrives with a problem, follow the applicable refund policy and support process.
Which payment methods are available?
Available payment methods can differ for domestic and international orders. Please review the current Payment Information before placing your order.
Does TJ Wholesale deliver across Pakistan?
Yes, TJ Wholesale processes online orders for customers across Pakistan. Delivery procedures and estimated timing can vary by destination and circumstances, so please refer to the current Shipping Information.
Does TJ Wholesale deliver internationally?
TJ Wholesale accepts qualifying international orders and can arrange delivery to supported destinations. International payment, courier, customs and export-documentation requirements differ from domestic orders, and availability depends on the destination and shipment details. Review the current international shipping information before proceeding.
What is the return, exchange or refund policy?
Eligibility and procedures depend on the condition of the item and the circumstances of the order. Please read the current Refund Policy for the applicable terms rather than relying on older or informal instructions.
What should I do if an item is damaged, incorrect or missing?
Review the Refund Policy and use the official Contact TJ Wholesale page for the current support channel. Keep your order number and relevant product details available so the issue can be identified correctly.